Refund policy

Returns, refunds and cancellations

Every edible print is made to order and personalised using photographs supplied by the customer.

Changing your mind

Personalised and custom-made products cannot normally be returned or cancelled simply because you have changed your mind. Once we have started preparing or printing your order, cancellation may no longer be possible.

If you need to cancel or amend an order, contact us as soon as possible at hello@theedibleprintstudio.co.uk. We will help where we can, but changes cannot be guaranteed once production has begun.

Uploaded photographs

Customers are responsible for checking that uploaded photographs are correct, clear and properly oriented before ordering. We cannot offer a refund for issues already visible in the files supplied, including poor resolution, incorrect orientation or unwanted cropping, unless the finished product is faulty or differs materially from the order.

Faulty, damaged or incorrect orders

Your statutory rights are unaffected. If your order arrives faulty, damaged or incorrect, contact us promptly at hello@theedibleprintstudio.co.uk with:

• Your order number

• A description of the problem

• Clear photographs of the item and its packaging

Please do not return an edible product unless we ask you to do so. Where appropriate, we will arrange a replacement or refund.

Refunds

Approved refunds will be returned to the original payment method. Processing times vary between banks and payment providers.

The Edible Print Studio
hello@theedibleprintstudio.co.uk